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  • aut
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  • ltu
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+380 44 287 88 70

Roadside assistance

Due to extensive network of partnership Smile Assistance is able to render wide range of roadside assistance services.

Smile Assistance is pleased to provide the insurance companies, leaders of automotive market of Ukraine, CIS, the Baltic States and other foreign countries the following services:

  • message reception and identification of the client
  • call the traffic inspector or emergency medical service, if needed
  • inform on evacuation service, car service divisions, filling stations, authorized service representatives, car maintenance shops
  • explain the client his rights and obligations if accident happens, give recommendations regarding the further procedure within the limits of legislation
  • tow track and technical assistance services 
  • taxi services
  • rent a car for client
  • help client to go back home, book and pay tickets (train, air, ship, etc.)
  • book and pay for hotel
  • organize automotive repairs at technical centers; price and quality control
  • provide the services of claims surveyor in problem cases
  • assist in drawing the act of expert examination, fix the extent of financial damage
  • collect the documents on accident investigation from the State Traffic Inspection and investigation establishments of the Ministry of Internal Affairs
  • collect other documents needed to handle the insurance case

Please follow the link to get detailed information on services provided by our Roadside Assistance department: